Refund and Returns Policy
Refund & Return Policy:
At Exportify India, we want to ensure that you are completely satisfied with your purchase. We have a transparent and customer-friendly refund and return policy that allows you to return or exchange your garment products within 7 days of receiving them. Please read the following guidelines and procedures to understand our policy:
1. Eligibility for Returns:
– Garment products are eligible for return or exchange within 7 days from the date of delivery.
– The product must be unused, unworn, and in its original condition with all tags and labels attached.
– Any accessories or promotional items received with the product must also be returned.
– Customized or personalized garments may not be eligible for return unless there is a manufacturing defect or error on our part.
2. Initiation of Return:
– To initiate a return, please contact our customer support team within 7 days of receiving your order.
– You can reach us via email or phone, providing the necessary order details and reason for the return.
3. Return Procedure:
– Once your return request is approved, our customer support team will provide you with a return authorization code and further instructions.
– Please pack the garment securely in its original packaging or a suitable alternative to prevent any damage during transit.
– Include the return authorization code and a copy of the original invoice inside the package.
– Ship the package back to us using a reliable courier service with a tracking facility. The return shipping costs will be borne by you.
4. Inspection and Refund Process:
– Upon receiving the returned product, our quality control team will inspect it to ensure it meets the eligibility criteria mentioned above.
– If the product passes the inspection, we will initiate the refund process within 7 business days.
– The refund will be issued to the original payment method used during the purchase.
5. Refund Options:
– If you paid for your order using a credit or debit card, the refund will be processed back to the same card.
– In the case of payments made through digital wallets or other online payment methods, the refund will be credited to your respective account.
– Please note that the refund may take some time to reflect in your account, depending on your payment provider’s policies.
6. Exchange:
– If you wish to exchange a product for a different size, color, or style, please mention your preference when contacting our customer support team.
– Exchange requests are subject to availability, and we will do our best to fulfill your request. If the desired product is not available, we will offer an alternative or process a refund.
7. Non-Returnable Items:
– Certain items, such as intimate apparel, swimwear, and undergarments, may not be eligible for return due to hygiene reasons unless there is a manufacturing defect.
Please note that the refund and return policy mentioned above applies only to purchases made directly through our website, exportifyindia.com. For products purchased through third-party retailers or marketplaces, please refer to their respective refund and return policies.
If you have any further questions or require assistance regarding our refund and return policy, please do not hesitate to contact our customer support team. We are here to ensure a smooth and hassle-free shopping experience for you.
